Job Description

West Creek 1 (12071), United States of America, Richmond, Virginia

Manager, Product Management, Gen AI Model Gateway

At Capital One, were changing banking for good. We were founded on the belief that no one should be locked out of the financial system. Were dedicated to helping foster a world where everyone has an equal opportunity to prosper.

Were always thinking about whats next. About how we can innovate, inspire, and develop the tools our customers need to improve their financial lives.

Machine learning is at the heart of our approach. We provide millions of customers with individualized, real-time experiences, protection, and decisions driven by machine learning and advanced analytic capabilities. The Enterprise Generative AI Platform team is at the forefront of Capital Ones journey into Artificial Intelligence.

The AI Foundation Model (FM) Gateway provides secure, frictionless access to Generative AI Foundation models hosted internally and externally to our network. This service empowers Capital One developers to rapidly & safely bring applications to market and deliver next-generation customer experiences. All Generative AI inference traffic at the company will pass through the FM Gateway (including: experimentation, prototyping, development, and serving). The FM Gateway serves two primary functions:

• Support frictionless access to internally & externally hosted Gen AI Foundation Models
• Ensure risk & regulatory requirements are met and that access to FMs is well managed

As a Product Manager on the Enterprise Generative AI Platform product team, you will be the voice of the customer, identifying opportunities to create frictionless, resilient, and scalable solutions for the enterprise. Youll collaborate with a cross-functional team to define requirements and deliver high value solutions to the enterprise.

The ideal candidate for this role is passionate about AI technology and deeply empathizes with customer needs. They are comfortable in conversation with stakeholders ranging from technical customers to senior leadership.

Key Responsibilities:

• Customers Spokesperson:
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital Ones mission.
  • Scope and prioritize activities based on business and customer impact.
• Business Focused:
  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
  • Create buy-in for the product vision both internally and with key external partners.
  • Act as a product evangelist to build awareness and understanding.
• Human Centered:
  • Breakdown business needs into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
  • Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Technology Driven:
  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.

• Transformational Teamwork:

  • Actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
  • Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your teams results and becoming a product matter expert.

Specific responsibilities include, but are not limited to:

• Develop and communicate the product vision for Foundation Model Gateway.
• Prioritize the product backlog to maximize business and customer outcomes.
• Incorporate design thinking and analytics to inform product design.
• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.
• Serve as the connection between customers, Capital Ones mission, and your team.

We want you if you are:

• Passionate about building impactful products.
• You deeply understand the needs of application developers.
• You enjoy putting yourself in the shoes of customers.
• You have experience building cloud applications, AI applications, machine learning models and/or shipping AI/ML-powered products.
• You are a learner who is able to quickly get up to speed in a highly technical environment.
• You are experienced working in an Agile environment.
• You are a do-er who can also zoom out and think strategically.
• You have excellent oral and written communication skills.
• You are highly collaborative and have the ability to influence and lead.

Basic Qualifications:

• Bachelors Degree or military experience.
• At least 3 years of experience in product management or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications:

• Bachelors Degree in Computer Science or Engineering, MBA or Masters degree.
• 3+ years of experience in Agile product management.
• Prior experience with API or AI Gateway services.
• Experience developing AI powered software.
• Knowledge of Generative AI concept is a plus.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, Virginia: $144,000 - $164,000 for Manager, Product Management

Chicago, Illinois: $144,000 - $164,000 for Manager, Product Management

McLean, Virginia: $158,400 - $180,800 for Manager, Product Management

New York City, New York: $172,800 - $197,200 for Manager, Product Management

San Francisco, California: $172,800 - $197,200 for Manager, Product Management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

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