Job Description

Job Description

Job Description

Do you love sales and upselling?

Do you love customer service and building long-term customer relationships?

Join ClickAway as a Computer Tech Sales & Customer Service Technician, where your focus will be on both sales and service! You’ll diagnose, repair, and optimize devices, smartphones, tablets, laptops, desktops, ensuring customers leave satisfied and equipped with technology that meets their needs. With an emphasis on customer care and sales, you’ll have the opportunity to convert inquiries into loyal customers, maximizing each interaction for both service excellence and sales potential.

Are you Expert in:

• Windows Laptops & Desktop Repairs (Hardware & Software)
• Apple Laptops & iMac Repairs (Hardware & Software)
• Operating System Repairs (Installation / Corruption Repair / Data Migration)
• iPhone & Android Repairs (Screens / Batteries / Motherboard Repair)
• Tablet Repairs (Screens / Glass / Batteries / Motherboard)
• Printer Repairs (Maintenance & Parts Replacement)
• Network Setup & Repairs (Cabling / Configuration / Troubleshooting)
• Data Recoveries (HDD & SSD Recovery)
• Soldering (Motherboard / Power Jack / USB / USB-C / Other Ports)

What You’ll Do:

• Provide a first-rate customer experience by listening carefully, understanding needs, and recommending the best solutions.
• Convert inquiries into transactions by actively engaging with customers and offering relevant services, upgrades, and device solutions.
• Perform screen and battery replacements, hardware upgrades, and software optimizations for various devices.
• Use diagnostic tools across Apple, Android, Windows, and Chrome devices to identify issues and guide customers toward the right repair or replacement solutions.
• Collaborate closely with the Sales Account Manager to maximize sales per invoice, ensuring customer satisfaction and profitability.
• Set up servers, networks, and connected devices for homes and businesses, creating a seamless tech experience for our customers.
• Respond to customer inquiries over phone, online, and in-store, helping with payments and creating invoices to provide a smooth, satisfying service experience.

Qualifications:

• Required : High School diploma or equivalent, 2-3 years of experience in a similar role with a strong focus on sales and customer service.
• Sales-Driven : Motivated by targets, comfortable with commissions, and able to guide customers toward the best tech solutions.
• Preferred : Bachelor’s in IT, certifications (e.g., CompTIA, ACMT), and basic soldering skills.

Compensation & Benefits:

• Competitive pay structure: $70,000 - $120,000+ annual potential with commission, spiffs, and bonuses.
• Health, dental, 401K, and PTO benefits.
• A supportive, sales-friendly environment focused on helping you excel.

Skills and Abilities:

• Sales and Customer Service Excellence : Skilled in creating a positive experience that builds trust and encourages repeat business.
• Technical expertise in device hardware, software, data recovery, and network setup.
• Excellent verbal and written communication skills to effectively engage customers.

Requirements:

• Valid California Driver’s License and clean driving record.
• Eligibility to work in the U.S. and live within commuting distance.

Job Type: Full-time

Pay: $70,000.00 - $130,000.00+ (including commissions & bonuses) Per Year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• 2 weeks+ paid time off
• 40 hours paid sick leave

Schedule:

• 40 hours per week
• 5 workdays per week
• 8 hour workday
• Day shift
• Monday to Friday + Saturdays
• Limited Overtime

Supplemental Pay:

• Bonus opportunities
• Commission pay

Application Question(s):

• Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
• Are you available to work all hours and days of operation, especially Friday, Saturday, and Monday along with 2 other work days?
• We are looking for local talent; are you currently comfortable and able to commute to this location everyday and during commuter hours and do not need to relocate?

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• Sales: 2 years (Required)
• Computer Hardware Troubleshooting: 2 years (Required)
• IT Network installation & troubleshooting: 2 years (Required)

License/Certification:

• California Driver's License (Required)
• Authorization to work in the USA (Required)

Work Location: In person

ClickAway is Silicon Valley and Monterey Bay’s leading technology services company, family-owned and serving over 900,000 customers since 2002. We provide expert computer repair, phone repair, Managed IT services, and tech sales from five retail locations and onsite across the Bay Area. Our team thrives on collaboration, innovation, and delivering an exceptional customer experience. We value diversity, professional growth, and a supportive, inclusive culture. Join us and be part of a mission-driven company where your skills make a real impact.

Company Description

ClickAway is Silicon Valley and Monterey Bay’s leading technology services company, family-owned and serving over 900,000 customers since 2002. We provide expert computer repair, phone repair, Managed IT services, and tech sales from five retail locations and onsite across the Bay Area. Our team thrives on collaboration, innovation, and delivering an exceptional customer experience. We value diversity, professional growth, and a supportive, inclusive culture. Join us and be part of a mission-driven company where your skills make a real impact.

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